Refund policy
We have a 30-day return policy, provided the product is faulty, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@venomculture.com.au.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@venomculture.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
we do not refund for change of mind or wrong size ordered
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@venomculture.com.au.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. we cannot guarantee the same product will be available but can offer you a store credit if that is the case.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@venomculture.com.au
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@venomculture.com.au
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
REFUND POLICY
Change of Mind & Wrong Size We do not offer refunds or exchanges for change of mind purchases or incorrect size selections. Please choose carefully and refer to our size guide before purchasing.
Faulty or Defective Products If your item arrives faulty, damaged, or defective, we will provide a full refund or replacement. You must contact us within 7 days of receiving your order at info@venomculture.com.au with photos of the issue.
Australian Consumer Law Nothing in this policy limits or excludes any guarantees, warranties, representations, or conditions which cannot be excluded under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, including that goods are of acceptable quality.
How to Report a Faulty Item Contact us at info@venom culture.com.au within 7 days of delivery with:
- Your order number
- Photos of the defect or damage
- Description of the issue
We will assess your claim and provide a resolution within 5-10 business days.